Effective date: August 21, 2026
This Return & Refund Policy applies to all products purchased from Shining Seas Imports, LLC dba Shining Seas Ingredients ("Shining Seas Ingredients," "we," "us," or "our") through shiningseasingredients.com or by direct order. We want every order to arrive complete, on specification, and in good condition. This page explains what to do if something is wrong with your order.
INSPECTION AND CLAIMS
Please inspect your order when it arrives. If you receive a shipment with a shortage, damage, an incorrect item, or product that does not meet its specification or Certificate of Analysis, contact us within 10 business days of delivery at [email protected]. Please include your order number, the product name, the lot number, a description of the issue, and photos where applicable. We respond to every claim and will work with you to make it right.
RETURN AUTHORIZATION
All returns require prior written authorization from Shining Seas Ingredients. Contact us before sending anything back and we will provide return instructions. Returns sent without authorization cannot be accepted. Because our products are food ingredients, we cannot accept returns of product that has been opened, used, relabeled, or stored outside recommended conditions, unless the product itself is defective or nonconforming.
REFUNDS AND REPLACEMENTS
Once a claim is verified, you may choose a replacement, an account credit, or a refund. Refunds are issued to the original payment method within 14 days of claim approval. If we cannot verify a claim, we will explain why and discuss next steps with you.
RETURN SHIPPING
When a return is the result of our error, such as damaged, defective, nonconforming, or incorrectly shipped product, Shining Seas Ingredients pays the return shipping. If we authorize a return for any other reason, the customer is responsible for return shipping, and the product must arrive with its original seals intact and in resalable condition.
NON-RETURNABLE ITEMS
For food safety reasons, the following cannot be returned unless the product is defective or nonconforming: product that has been opened or partially used, product stored outside recommended conditions after delivery, and custom-processed or special-order items.
ORDER CANCELLATIONS
Orders may be canceled for a full refund at any time before they ship. Once an order has shipped, it is covered by the inspection, claim, and return terms above.
CONTACT US
Shining Seas Imports, LLC dba Shining Seas Ingredients
1908 Pomona Ave STE D, Costa Mesa, CA 92627
[email protected]
(949) 702-4096
Effective date: August 21, 2026
This Return & Refund Policy applies to all products purchased from Shining Seas Imports, LLC dba Shining Seas Ingredients ("Shining Seas Ingredients," "we," "us," or "our") through shiningseasingredients.com or by direct order. We want every order to arrive complete, on specification, and in good condition. This page explains what to do if something is wrong with your order.
INSPECTION AND CLAIMS
Please inspect your order when it arrives. If you receive a shipment with a shortage, damage, an incorrect item, or product that does not meet its specification or Certificate of Analysis, contact us within 10 business days of delivery at [email protected]. Please include your order number, the product name, the lot number, a description of the issue, and photos where applicable. We respond to every claim and will work with you to make it right.
RETURN AUTHORIZATION
All returns require prior written authorization from Shining Seas Ingredients. Contact us before sending anything back and we will provide return instructions. Returns sent without authorization cannot be accepted. Because our products are food ingredients, we cannot accept returns of product that has been opened, used, relabeled, or stored outside recommended conditions, unless the product itself is defective or nonconforming.
REFUNDS AND REPLACEMENTS
Once a claim is verified, you may choose a replacement, an account credit, or a refund. Refunds are issued to the original payment method within 14 days of claim approval. If we cannot verify a claim, we will explain why and discuss next steps with you.
RETURN SHIPPING
When a return is the result of our error, such as damaged, defective, nonconforming, or incorrectly shipped product, Shining Seas Ingredients pays the return shipping. If we authorize a return for any other reason, the customer is responsible for return shipping, and the product must arrive with its original seals intact and in resalable condition.
NON-RETURNABLE ITEMS
For food safety reasons, the following cannot be returned unless the product is defective or nonconforming: product that has been opened or partially used, product stored outside recommended conditions after delivery, and custom-processed or special-order items.
ORDER CANCELLATIONS
Orders may be canceled for a full refund at any time before they ship. Once an order has shipped, it is covered by the inspection, claim, and return terms above.
CONTACT US
Shining Seas Imports, LLC dba Shining Seas Ingredients
1908 Pomona Ave STE D, Costa Mesa, CA 92627
[email protected]
(949) 702-4096